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Governs the logic of the incoming lead calls and lead/agent interations.

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* 'NEW': New inbound call
* 'CALLBACK': Callback call, agent called first
* 'LEAD_ONHOLD': Lead selected a routing, placed on hold until agent answers
* 'AGENT_ONHOLD': In a scheduled callback, the agent is called first and placed
  on hold.
* 'CALLBACK_PROMPT': Lead has been waiting for a while and is asked if he wants
  to be called back.
* 'ONGOING': Agent answered/call ongoing.
* 'MISSED': Call ended/lead missed.
* 'CAPTURED': Call ended/lead captured.
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